Refund and Return Policy
We are committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers while working on your feedback and we are always ready to go above and beyond for our customers.
You may return your purchase within 30 days from the date of purchase for a full refund. To be eligible for a return, you must send the items back to us and your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the return falls outside of this period, or the item is used, damaged or not in its original packaging, Trend Lighting Ltd. cannot accept the returned items and cannot give a refund. Products may be returned individually. We do not require you to return the entire order, should you want to return a particular item.
How to Initiate A Refund
We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason, or if you have received a damaged product, we request you to Contact us with your order details, and we shall revert back to you at the earliest with the details of the return shipping process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of our shipping will be deducted from your refund.
- If you have paid using a credit card, refund will be credited to your credit card account, within 5 to 7 business day
- If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days.
- However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
- The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
- Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.
Delay in receiving the order
If you don’t receive your products and you can’t track it, we recommend to Contact us so that we can assist you with the right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.
- In such an event, we can cancel your order and process your refunds the money in your form of payment or track your order and expedite the shipment.
- You will not be entitled for any cash refunds as per our policy.
- Return will only be made in form of credit to your form of payment.
Damaged, Wrong product, Exchanges (if applicable)
Once we received your damaged or incorrect product at our warehouse, and we have approved it as an eligible return, we will initiate the refund for your transaction and in case of an exchange, we will update your details and ship you the right products. In either scenario, your return or exchange issue will be completed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
We usually initiate eligible refunds within 7 working days from receipt of products at our warehouse. You will also be informed via email on the refund status.
Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines provided by the banks.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact us
Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on the product page before placing the order.
To return your product, you should mail your product to:
5-11240 Bridgeport Rd, Richmond, B.C, Canada, V6X1T2
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our shipping will be deducted from your refund.